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What is GDPR?

The General Data Protection Regulation (GDPR) was designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens’ data privacy, and to reshape the way organizations approach data privacy. Learn more about GDPR here.

What is Synology’s approach to the GDPR?

Synology has taken necessary measures to comply with GDPR. Some of the noticeable changes include Synology Account and payment integration.

Synology Account is the central hub for all Synology services. Your technical inquiries and past attendance of Synology events can all be found within. Everything is centralized and easier to keep track of.

Synology has also introduced a refined and more user-friendly payment service. You are able to save and remove saved payment methods for license purchases and for other support requests.

How we collect and use of your personal information

Synology holds itself to high standards in handling and processing personal information. Data collected is in order to provide you with our products or services. Information is collected only at your consent. Examples of data we collect and store include:

  • Your e-mail address, which is used as identification for our services and as the primary communication method.
  • Your name, address, phone number, and additional contact information are used to provide registration, device shipping, and billing verification services.
  • Your payment method, which is used for payment transactions for a service or product.
  • Your IP address and unique device identifiers are used for fraud prevention, security purposes, for warranty registration, support services, and for transactions.
  • Device analytics, which is an opt-in service and used to understand how our users interact with our products and services.
  • Single-session information, which include behaviors regarding website browsing, including help articles, to understand which topics are more important and if the content is relevant to our users or potential customers. Read our Cookie Policy.

How we share your information

Synology may share your information with strategic partners to provide products and services. Your information is only shared to third parties only with your consent or for performance of contract.

Cross-border Data Transfer

Synology process data both within the European Union and outsides of the European Union. Synology has an inter-company agreement on the transfer and processing of personal data to ensure EEA personal data is adequately protected in accordance with applicable data protection law.

Your Rights to your Personal Data

Synology's services are generally provided on an opt-in basis, with required and collected information differing on a per service basis. In addition, you can subscribe to receive certain product- and service-specific information and also choose to receive general communications.

You may make these requests by submitting a request through your Synology Account or through our website. Upon receipt, we will evaluate your request and inform you how we intend to proceed.

Keeping your personal information secure

Synology employs multiple methods of data protection in order to minimize the risk of misuse. When our employees directly handle, or access your personal information, we do so on secured networks and through fine-grained permission control to limit who can access your information. When data is no longer required to provide services, Synology erases the data in a secured manner.

Data from Children

Synology products and services are targeted at professionals and are not designed nor intended to be used by children under 13 years of age. We encourage parents and guardians to take an active role in their children’s online and mobile activities and interests.

Changes to this statement

Synology may make amendments to this document when needs arise. Whenever this happens, we'll provide a brief overview of the changes through direct notice and website announcement. You are encouraged to regularly review this Privacy Statement to understand how your data is handled.

Read full Privacy Statement

You've gone through the 2-min privacy brief. Would you like to read on? Find out more in our full version of Privacy Statement

Contact us

You can directly contact us through your Synology Account, or by submitting a form on our website for privacy related questions or concerns. Synology will respond to your requests within thirty days after receiving it.