• How do I identify the drives on my Synology NAS?

    For Synology NAS devices with 2 or more bays, the drive position is numbered from left to right or from top to bottom. To find corresponding drives physically, please refer to the numbering as illustrated below. 2-bay models:…


  • How do I install an SSD into my Synology NAS for the best SSD cache performance?

    Due to the specification limits of the SATA controllers used in Synology DS415+, DS1515+, and DS1815+, the maximum transmission speed will vary depending on the drive bay. If you need to enable SSD cache on one of these models, please install the SSDs into Drive Bay 1 or Drive Bay 2, each with a transmission speed of SATA 6.0 Gb/s, in order to achieve optimal performance. There are no SS…


  • How to install and use the Google Chrome App for Note Station

    Overview The Google Chrome App for Note Station works like a desktop-version of Note Station. It allows immediate access to Note Station without loggin in to DSM and offers a near-identical interface. What's more, this Chrome App allows offline management during network failures. After the network connection is recovered, all the changes will be automatically synced back to…


  • What can I do to troubleshoot DSM installation problems?

    The common root causes of DSM installation problems usually lie in security/firewall programs installed on a PC, network connection, defective hard drives, or disk partition issues. To resolve the installation problem, do the following: Run an extensive disk scan on all hard drives on a Windows PC using the manufacturer's diagnostic tool to determi…


  • What types of Kensington locks work with Synology NAS?

    Kensington locks refer to a series of security devices that are used to secure an electronic device to a stationary object (such as a table), thus preventing the theft of the secured device. Most Synology products come equipped with a Kensington security slot (or K-slot). However, some Synology products cannot be used with newer, multiple-piece Kensington lock designs. We'll briefly expl…


  • Why do I get the "error 16" message when I try to upgrade DSM?

    This error message occurs when Synology DiskStation's system partition (where DSM is installed) is not large enough for the latest DSM. This issue can be solved by formatting all hard disks on your DiskStation and reinstalling the latest DSM. Please follow the steps: Log in to DSM with the admin account. Go to Main Menu > Backup and Res…


  • Why does it take so long to install packages on my EDS14?

    Coming with drive-less design, EDS14’s data transfer rate is bound by external storage devices. Due to the nature of the raw device, it takes longer to install packages on USB 2.0 flash drives. As a result, we recommend using SDXC/UHSI SD card or USB 3.0 disk as your primary storage. In the table below is the estimated time for packages to be installed on EDS14. Please note the r…